Terms & Conditions


Welcome to Coolen technology Co., Ltd website. The terms and conditions detailed below are applicable to all transactions made on Coolenbearings.com. By using this site, the user is agreeing their acceptance of these terms and conditions. On placing an order, the user confirms their acceptance of the following terms and conditions. Please read these terms and conditions carefully as Coolen technology Co., Ltd can take no liability for negligence when reading these terms and conditions. These terms and conditions do not affect your statutory rights.

Conditions

  1. Every purchase order made through this website is subject to acceptance of these terms and conditions.
  2. We retain the right to amend these terms and conditions at any time. This includes the right to amend, remove or vary the content of anything displayed on the website, without notice.
  3. The website user takes entire responsibility to read these terms each time they place an order.
  4. These terms and conditions do not affect your statutory rights. Once an order has been placed, the website user assures their agreement of these terms and conditions and we will treat their order as an acceptance of these terms and conditions.

The Description of Goods

  1. All images and product descriptions displayed on the website are only for the approximate description of goods.
  2. Product specifications may vary depending on supplier and should not be taken as an affirmative description of the product being sold. For detailed specifications the buyer should contact us either via e-mail or telephone, details of which are available under the ‘contact us’ page.
  3. In some cases we may supply a direct alternative brand due to product availaility. In order to maintain our high sevrice standards we reserve the right to send an equivalent should we be unable to contact you to confirm this within 48 hours of your order being placed.
  4. All product specifications have been gathered from accessible sources either by our suppliers or reliable public sources. Coolenbearings’s intentions are that all information displayed is as accurate as possible. However, Coolenbearings cannot guarantee the complete accuracy of the information displayed within this website and will not take responsibility for any lack of accuracy.

Prices and Quotations

  1. Prices are subject to change without notice, but any such changes shall not affect accepted orders scheduled for shipment within 30 days from the date the order is entered. Prices of Products scheduled for shipment after that period shall be those as published and in effect at the time of shipment. However, Buyer may, by written notice within 5 days of receipt of the information on price increases, elect to cancel the order for said Products.
  2. Price quotations are firm for 30 days.
  3. Prices in catalogs or brochures are not binding unless confirmed in writing by Coolenbearings in an order confirmation.

Ordering

  1. All ordersare subject to written acceptance by Coolenbearings.
  2. Coolenbearings may refuse an order for any reason.
  3. Should the products ordered not be available, Coolenbearings will notify the customer. The customer will then be given the opportunity to either wait for the goods to return to stock, or cancel the order and be issued with a full refund within 28 days.
  4. All orders are subject to availability.

Delivery

  1. Orders delivered throughout the Hong Kong will usually be dispatched and delivered within 3-5 working days once the order has been accepted by both parties and payment has been cleared.
  2. Coolenbearings takes no liability for the losses, costs, damages or expenses incurred by the delay in delivery of goods.
  3. Delivery will be made to the address detailed by the customer.
  4. It is the customer’s responsibility to ensure that arrangements are in place to take delivery.

Cancellations and Returns

  1. The customer may cancel the order at any point prior to dispatch.
  2. Should the customer wish to cancel the order prior to dispatch, payment shall be refunded in full within 28 days.
  3. The customer should inspect the products upon receipt and notify Coolenbearings within 3 days should the goods be faulty or damaged.
  4. Should the customer fail to notify Coolenbearings within 3 days, the customer will be judged to have accepted the goods.
  5. Should the products be faulty or damaged, Coolenbearings shall take responsibility for recovery of the goods from the customer within 28 days of delivery. The customer will also be entitled to a full refund if the goods are deemed to be faulty/damaged by Coolenbearings.
  6. It is entirely the responsibility of the customer to notify Coolenbearings should they receive any incorrect products or a shortage of products, within 3 days of acceptance of delivery.
  7. Any money to be refunded will be paid back to the same method of original payment, for example PayPal.

Complaints

Should you have any complaint, please contact us through the details listed on the contact page. We will attempt to reply to any complaint within 7 days, with informative information regarding the action that will be taken to resolve your issue. We appreciate any feedback from customers.